888 TERMS OF SERVICE

Key Terms

You should read the User Agreement in its entirety before registering, but we would like to draw your attention specifically to the following:

• Who May Use the Services and Software: You must be 18 years or older and in the UK to use the Services and Software, as set out in section 3.1 and 3.3.
• In What Instances Will We be Liable to You? There are certain losses for which we do not limit or exclude our liability (including your rights under law), as set out in section 4.2. Our responsibility for certain losses to you is excluded, as further set out in section 4.3. We are not responsible for any loss or damage arising from your use of the Software or Services, your use of any link contained on the Sites, any content contained on any internet site linked to from the Sites or via the Services, or any modification to, suspension of or discontinuance of the Software or the Services. In addition, we will not be responsible for: (a) indirect or any other pecuniary or consequential loss; (b) losses that were not foreseeable by you and us at the time of you accepting the terms of the User Agreement; (c) business losses and/or losses to non-consumers (for example loss of business, loss of business information, business interruption and loss of profits); (d) losses caused by the equipment and devices you use to access the Software and/or Services; (e) any acts or omissions made by your Internet service provider or other third party with whom you have contracted to gain access to the server that hosts the Site; or (f) failure to provide the Software and/or Services or to meet any of our obligations under the User Agreement where such failure is due to Events Beyond Our Control.
• Errors: From time to time technical errors or human/manual errors may occur which affect the Service, Site and/or Software. We refer to such events in the User Agreement as “Errors” and you can find some examples of Errors in section 5.1. In some cases, Errors may not be apparent or detectable by you and/or us. Bets affected by Errors will not count and any winnings and/or bonuses attributed to you as a result of an Error will not be payable to you, as set out in section 5.
• Your Breach of These Terms and Conditions: You will be responsible for compensating us for any losses that we suffer as a result of any material breach of the User Agreement by you, as set out in section 6.
• Age and Identity Verification: We may ask you for certain information and/or documentation in order to verify your age and identity, as further set out in section 3 and the Withdrawal Policy. If you are shown to be under the age of 18 or to have provided false or inaccurate information on registration, we will close your account and terminate the User Agreement, as set out in section 3.7. We may also undertake further verification steps (including in respect of your source of funds), as set out in sections 3.9 and 3.10 and the Withdrawal Policy.
• Fraudulent or Unlawful Activity: If you undertake certain prohibited activities – which we refer to below as “fraudulent and unlawful activities” - we may take certain actions against you (including closing your account and retaining deposits, winnings or funds in your account), as set out in section 9.1. Examples of what may constitute fraudulent and unlawful activities can be found at section 9.2, which includes gambling with the source of crime, using any recognised betting techniques to circumvent the standard house edge in our games, circumventing our security measures and/or systems, using software aids and artificial intelligence, intentionally disconnecting from a game, collusion, chip-dumping, abusing the “sit out” feature, systematic abuse, Special Offer Abuse (which is described further below), depositing a large amount of funds but not playing, and failing to provide all documentation requested for the purposes of verification in accordance with section 3.
• Fraudulent Payments: If we reasonably believe that a fraudulent payment is being made or received, or any other fraudulent activity has been undertaken, we may close your account and terminate the User Agreement, reverse any pay-out made and recover any winnings, as set out in section 11.4.
• Special Offer Abuse: If we reasonably suspect that you may deceitfully take (or attempt to take) unfair advantage of, or exploit or manipulate (or attempt to exploit or manipulate), any of the promotions, bonuses or special offers that we may offer on any of the Sites from time to time (examples of which include: (i) opening multiple indistinguishable accounts to obtain a welcome bonus several times on this Site; (ii) only depositing during promotional periods in order to receive a bonus and not depositing at any other times; (iii) opening multiple accounts across our networks; (iv) where we have reasonable suspicion as to the truthfulness of your identity; (v) repeatedly playing free games but not playing paid-for games; (vi) purchasing all the tickets for a free game; or (vii) repeatedly depositing, cashing out and redepositing purely to gain a deposit related bonus), then we will deem this to be “Special Offer Abuse”, as set out further in section 9.2. In such circumstances, we may deny, withhold or withdraw from you any bonus, offer or promotion, either temporarily or permanently, or close your account and terminate the User Agreement, as set out in section 9.1.
• Account Closure and Termination: In addition to those examples set out above, we may terminate the User Agreement and close your account immediately if we decide to discontinue the Service, you have breached any terms of the User Agreement, or we reasonably believe your account to be associated with an account that has been terminated for material breach of the User Agreement, as set out in section 15.2. We may also terminate the User Agreement and close your account if any of the information that you provide to us is untrue (as set out in section 8.2), if you attempt to access the Service via someone else’s account (as set out in section 10.11), if you breach any of the rules of use for the chat feature (as set out in section 18) or live poker (as set out in section 25.4), or if you undertake any abusive behaviour towards our employees (as set out in section 19.3).
• Available Funds and Restricted Funds: If you have both Available Funds and Restricted Funds in your account, as set out in sections 12.9 and 12.10, any wager you make will use Available Funds first (other than when you are using free spins, FreePlay, jackpot vouchers, Tournament Tickets, Free Bet Tokens or Profit Boost Tokens).
• Limit on Winnings from Use of Restricted Funds: If you have successfully made a real money deposit into your account and you wager on a casino game using Restricted Funds only, any winnings will be limited to $500/€500/£500 (as set out in section 12.11). From 14th June 2021, if you have not successfully made a real money deposit into your account and you wager on a casino game using Restricted Funds only, any winnings will be limited to $100/€100/£100 (as set out in section 12.12). These limits on winnings do not apply to any verified progressive jackpot winnings derived from Restricted Funds - see clause 12.13. From July 17th, 2024, please note that you are not eligible to place a wager on, or win, any progressive jackpot prize using FreePlay or free spins. (as set out in Sections 12.11 and 12.12).
• Amendments to the User Agreement: We may change the User Agreement from time to time (including as a result of legal and regulatory changes, security reasons and changes to our Services). See section 2 for instances where we will notify you of this in advance.
• Additional Rules: As set out in section 1.4, in addition to the Terms of Use, the following rules apply: (i) the Bonus Policy (which contains further information with regards to promotions, bonuses and special offers); (ii) the Withdrawal Policy (which contains information with regards to withdrawing from your bankroll, including minimum withdrawal limits); (iii) the Responsible Gambling Policy (which contains information regarding the responsible gambling tools available to you); (iv) the Tournament Rules (which contain information on playing in our Sit & Go poker tournaments); (v) the House Rules (which contain further information on playing in our poker tournaments); (vi) the Disconnection Policy (which contains information with regards to what happens when you are disconnected from a game or product while playing or betting); and (vii) the 888sport Sports Betting Rules (which contains further information with regards to our sports betting products, including the instances in which your bets will be void, and how bets will be settled in certain circumstances).
• Minimum Withdrawal Limits: If you request to withdraw less than your entire account balance, minimum withdrawal limits apply, as set out in the Withdrawal Policy.
• Chargebacks: You must not make or attempt to make any charge-backs, and/or deny or reverse any payment and you will reimburse us for any charge-backs, denial or reversal of payments you make and any loss suffered by us as a consequence, as set out in section 11.1.
• Your Responsibility for Account Activity: Your account is solely for your use and benefit, and you shall be fully responsible for any activities undertaken on your account, as set out in section 8.4. You are responsible for the security of your username and password, as set out in section 8.6.
• Our Decision is Final: Other than as a result of a technical failure which we are directly responsible for, the random number generator will determine the randomly generated events required in connection with the Services and where the result shown on the Software conflicts with this, the result shown on our server shall take precedence, as set out in section 14.1.
• No Use of Third-Party Payment Methods: As set out in section 8.2, all details provided by you to us either during the registration process or at any time afterwards (including as part of any payment deposit transaction and/or with regards to your occupation details) must be true, current, correct and complete and, as appropriate, match the name(s) on the card(s) (as applicable) or other payment accounts to be used to deposit or receive funds in your account. You may only use a card or other payment account that is in your own name, and may not use one in another person’s name to deposit or receive funds in your account. We shall assume all payment methods used in connection with your account are in your name and you are lawfully entitled to use them. If that turns out not to be true, we will not have any liability to refund monies to you or any third party (subject to any other obligations we may have under applicable laws and/or regulations).

1. Introduction and Your Acceptance of the User Agreement

1. 888 UK Limited ('us' or 'we' or 'our' or 'Company') is incorporated under the laws of Gibraltar and is part of the 888 corporate group. We are licensed and regulated by the Great Britain Gambling Commission under the provisions of the UK Gambling Act 2005 for the purposes of operating and offering internet gambling services including, but not limited to, casino, poker, sports betting and bingo services (the “Services”). PLEASE READ THE TERMS OF SERVICE SET OUT HERE ('TERMS OF SERVICE') CAREFULLY BEFORE USING THE SERVICES OR SOFTWARE PROVIDED BY US.
2. In these Terms of Service, 'you' or 'your' means you, the person who uses the Services or the Software (both as defined below).
3. PLEASE NOTE: These Terms of Service shall only apply to you if you play or register an account in the United Kingdom (the 'UK').
   PLEASE NOTE: If you play in any European Single Market member state, except for states which you play on a local license, for example, in Spain, Italy or Denmark the User Agreement (as defined below) shall not apply to you and you can find the applicable terms here.
   PLEASE NOTE: If you play outside of a European Single Market member state or the United Kingdom, the User Agreement (as defined below) shall not apply to you and you can find the applicable terms here.
4. In addition to the Terms of Service, you should also read our Privacy Policy carefully, which sets out how we collect and use your personal information. Your use of our Services and the Software is also subject to the following additional rules (together, the 'Additional Rules') which will apply to you depending on the type of gambling services you are using:
   
   

   Bonus Policy	This policy contains further information with regards to promotions, bonuses and special offers;
   Withdrawal Policy	This policy contains information with regards to withdrawing from your bankroll;
   Responsible Gaming Policy	This policy contains information regarding protection of minors, preventing compulsive gambling, self-limits and self-exclusion;
   Tournament Rules	These rules contain information on playing in our Sit & Go poker tournaments;
   House Rules	These rules contain further information on playing in our poker tournaments;
   Disconnection Policy	This policy contains information with regards to what happens when you are disconnected from a game or product while playing or betting;
   888sport Sports Betting Rules	These rules contains further information with regards to our sports betting products;

   
   The Terms of Service and the Additional Rules constitute the 'User Agreement'.
5. The Services are provided under: (i) our in-house brands such as “888sport” “888casino” and “888poker” (each an 'In-House Brand'); and (ii) brands owned by third parties which are not part of the 888 corporate group but whose website is operated by us (each such brand a 'White Label Brand' and each such third party owner a 'White Label Brand Partner').
6. The Services are provided via various websites under In-House Brand or a White Label Brand (together, the 'Sites'). In addition to this, we may from time to time also offer the Services via alternative platforms such as: (i) interactive television; (ii) mobile gambling platforms; and (iii) in-flight entertainment platforms (each, an 'Alternative Platform').
7. Our software (which includes any games that you may play), which is available in either downloadable or non-downloadable forms and via either the Sites or an Alternative Platform (the 'Software'), allows you to use the Services.
8. When you use the Services or Software either via an In-House Brand or a White Label Brand and whether through the Sites or an Alternative Platform, the User Agreement shall apply to you.
9. By registering with us and/or by using or accessing the Sites, Alternative Platforms, Services or Software, you agree to be bound by the terms of the User Agreement. As such, the User Agreement constitutes an agreement between you and us and the User Agreement shall govern your use of the Services and Software at all times. If you do not agree to any of the provisions of the User Agreement you should immediately stop using the Services and Software and remove the Software from your computer and/or any other applicable device.
10. We may suspend, modify, remove or add to the Services or Software at any time.

2. Amendments to the User Agreement

1. We may amend, modify, update and change any of the terms and conditions of the User Agreement from time to time including without limitation as a result of legal and regulatory changes, security reasons and changes to our Services.
2. We may change the User Agreement from time to time for various reasons – for example changes necessary to comply with applicable laws and regulations, or instructions, guidance or recommendations from a relevant regulatory authority, for customer service reasons and/or to keep up to date with changes to the Services and/or our business practices. If we make any important/significant changes to the User Agreement, we will notify you of those changes in advance and your continued use of the Services following notification will indicate your agreement to the amended User Agreement. If you do not agree to the amended User Agreement, then you must not continue to use the Services and you should contact our customer service department so that your account can be closed, and any available balance returned to you (except where we have the right under the User Agreement to withhold funds). You can always read the most up-to-date User Agreement on the website.
3. We advise that you check for updates to the User Agreement on a regular basis.

3. Who May Use The Services And Software

1. The Services are intended to be used by players who play or register in the UK only. We will not be responsible for any illegal or unauthorized use of the Software and/or the Services by you.
2. If we reasonably suspect that you are using the Software or Services from outside the UK, this may result in us terminating your account, freezing the funds in your account and providing your details to our licensors and/or the relevant authorities and you shall be liable for any damage or loss resulting therefrom.
3. You must not download the Software or use the Services under any circumstances if you are under the age of 18 years old. If you are under the age of 18 years old and you download the Software or use the Services you will have materially breached the User Agreement and we will close your account and terminate the User Agreement in accordance with section ‎15 below.
4. PLEASE NOTE: If you are under the age of 18 and gamble you are committing a criminal offence in the UK.
5. Before you are able to deposit any funds into your account, wager any real funds or bonuses, or play any free-to-play version of any gambling game that we offer, we will take steps to verify that you are 18 years of age or older.
6. Before you are able to gamble, we will also take steps to verify your identity by verifying (as a minimum) your name, address and date of birth.
7. If on completion of these age and/or identity verification processes, you are shown to be under the age of 18 or to have provided false or inaccurate information on registration, you will have materially breached the User Agreement and we will close your account in accordance with applicable regulation and terminate the User Agreement. You will not be able to gamble until we are able to verify your age and identity as set out above.
8. In order to undertake the age and identity verifications mentioned above, we typically use third party service providers. If, as a result of such verification, we are not adequately satisfied as to the results or we have reasonable suspicion that the identification information you have provided us is untruthful as to your real identity, we may request that you provide any one of the following: (a) government issued ID verification document (such as driver's license or passport); (b) proof of address (utility bill such as electricity or water bill, or a bank statement in your name, showing the address as registered on your account); or (c) proof that the payment method registered is yours (such as front and back copies of your debit card, with the middle digits and security CVV code covered). Such documents can be scanned and uploaded through the Cashier or a designated pop-up or sent to us by email, as shall be applicable from time to time. We may request that copies of such documents are notarized at your own expense, meaning that the documents are stamped and attested by a Public Notary, if, for example we reasonably believe that your document is not legitimate or valid. Should the documents fail our internal security checks – for example, if we suspect that they have been tampered with, or are in any way proved to mislead or misrepresent – we shall be under no obligation to accept such documents as valid, and under no obligation to provide feedback on the exact nature of our findings with regards to these documents. Any failure by you to provide the documentation reference above, will result in you failing the age and/or identity verification process.
9. In addition to the age and identity verification processes set out above, at a later date we may also undertake further verification steps to ensure that all information we hold in respect of you is up-to-date and accurate, and to check your source of funds, financial standing, occupation and other similar details. We may also undertake verification steps to confirm that you are the registered holder of any payment method to which you seek to withdraw funds. As part of this process, you may be required to provide the following documentation: government issued ID verification document (such as driver's license or passport), proof of address (utility bill such as electricity or water bill, or a bank statement in your name, showing the address as registered on your account), proof that the payment method registered is yours (such as front and back copies of your debit card, with the middle digits and security CVV code covered) and/or financial documents to attest your source of wealth or source of funds (such as bank statements, monthly pay-slips, P60). Such documents can be scanned and uploaded through the Cashier or a designated pop-up or sent to us by email, as shall be applicable from time to time. We reserve the right to restrict your account including without limitation restricting the amount you may deposit into the account based on the information you provide, or if such information is not provided by you. We shall not be liable to you for any losses which you incur (i) prior to any such restriction being set; or (ii) on any other accounts you may have registered or which you reactivate whether prior or following any such restriction being set.
10. We may also perform background checks on you, from time to time, for the purposes such as detection and prevention of fraudulent activities, establishing your source of wealth or source of funds and detection and analysis of activity suspected as related to anti-money laundering or terrorism financing. As part of this process, you may be required to provide, government issued ID verification document (such as driver's license or passport), proof of address (utility bill such as electricity or water bill, or a bank statement in your name, showing the address as registered on your account), proof that the payment method registered is yours (such as front and back copies of your debit card, with the middle digits and security CVV code covered) and/or financial documents to attest your source of wealth or source of funds (such as bank statements, monthly pay-slips, P60). Such documents can be scanned and uploaded through the Cashier or a designated pop-up or sent to us by email, as shall be applicable from time to time. We are under no obligation to advise you of on each occasion of that due diligence, verification, investigation and/or on-going monitoring takes place. Such activities may include the use of specific third party companies, who perform services as required, and publicly available information. If such due diligence, verification, investigation or on-going monitoring raises issues of concern, we may close your account and terminate the User Agreement in accordance with section ‎15 below.
11. Whilst they are engaged by us and for a period of 24 months afterwards, none of our officers, directors, employees, consultants or agents or any other company within our group of companies or our suppliers, vendors or White Label Brand Partners are permitted to use the Services directly or indirectly. This restriction also applies to relatives of such persons and for this purpose 'relative' includes such person's spouse, partner, parent, child and sibling. In addition to this, neither Gibraltarians nor residents of Gibraltar are permitted to download the Software or use the Services.

10. Your Account

1. Your account is for your sole personal use only and shall not be used for any professional, business or commercial purpose.
2. Monies held in your account shall not attract any interest.
3. If you do not log in to your account for a consecutive period of 12 months for reasons other than self-exclusion in accordance with the Responsible Gaming Policy, your account will be considered a 'dormant account'. Before an account becomes a dormant account, we will use reasonable efforts to notify you via the most current contact details you provided to us. Following your account becoming a dormant account, for security reasons we will suspend the balance in the account at that time to ensure the balance is safe and secure. This means you may not see your balance in your account if you attempt to log-in. However your rights to the balance in your account are unaffected and , you can at any time contact us via live chat to request access to any positive balance in your account before the account became a dormant account. Following your request and following our completion of any identity verification checks we need to undertake, we will restore access to your account and such positive balance where we are reasonably able to do so, or if we are not reasonably able to restore access to your account, we will refund the positive balance directly to you.
4. We may, at any time including after termination of the User Agreement, set off any positive balances in your account against any amount owed by you to us. By way of example, in the event that following the settlement of a bet in your account in relation to your use of our sports betting services a resettlement is required, we shall be entitled to deduct from your account any required amount of money.
5. We may implement a rounding policy in relation to monies deposited by or cashed-out to members where currency conversion is involved. The effect of this policy shall be that deposit or cash-out amounts in currencies other than US Dollars might be rounded up or down on conversion to or from US Dollars. By way of example only, if according to the exchange rate a 10 EUR deposit is converted by us into 13.61 USD then your account will be credited with 14.00 USD. Details of the rounding policy in effect from time to time will be available to you at the point that any monies are converted.
6. Any funds you deposit with us will be held in a bank account in our name (the “Designated Account”). The Designated Account is a separate account which only contains funds deposited by and due to players, which are to be used for the sole purpose to pay for players’ use of our services. The funds will be retained by us in the Designated Account until used for that purpose.
7. Please note that the Designated Account meets the Great Britain Gambling Commission’s requirements at the medium protection level as we hold player funds separate from our funds in this account, which is designated as a client account and subject to specific instructions as to how these funds are to be treated. This means that steps have been taken to protect customer funds but there is no absolute guarantee that all funds will be repaid if we should at any time become insolvent. For more information about the protection of customer funds please see the Great Britain Gambling Commission website here.
8. If we should at any time become insolvent and be put into liquidation, our assets and liabilities shall be handled in accordance with the laws of Gibraltar. Creditors shall be paid in accordance with the statutory order of priority.
9. Where the Software uses a third party application interface, not all the information relating to your past gambling activities will be displayed online.
10. If you have a child who is not Legally of Age, you should take special care to ensure that they do not access the Services via your devices.
11. You may only access the Software and use the Services via your own account and you may never access the Software or use the Services by means of another person's account. Should you attempt to use the Services or Software by means of any other person's account, such act will be a breach of this User Agreement, and we may close your account and terminate the User Agreement in accordance with section 15 below.
12. You may, at any time, only have a single account in respect any product (i.e. casino, poker or sports) which we offer. For the avoidance of doubt, this means that you may have a maximum of three accounts with us (one for 888Sport, one for 888Poker and one for either 888Casino or 777.com). If we have reason to believe that you have opened, or are associated with, more than one account for any product, any such additional account(s) will be classified as a "Duplicate Account(s)". Examples of being ‘associated with’ more than one account include (but are not necessarily limited to) using someone else’s account, using someone else’s account details, having multiple accounts at/under the same physical address and/or email address and/or IP address or otherwise using any other means of operating more than one account for a particular product). We are entitled, in respect of each Duplicate Account:
    1. to close the Duplicate Account, leaving you with only the original account (unless we have reason – for example if you have deliberately or fraudulently opened more than one active account – to close all your accounts);
    2. to treat all bonuses and/or free bets using the Duplicate Account, and all winnings accrued from any such bonuses and/or free bets, as void; and/or
    3. to void all future bets/wagers on the Duplicate Account (and all winnings accrued from such bets/wagers).
    If we are not able to fully recover amounts we have paid out to your Duplicate Account(s), we may recover any such amounts directly from your original account and/or from any other Duplicate Account held by you (or on your behalf).
13. Please note that where your identity as the registered owner of a payment method cannot be confirmed without supporting documentation, you may be required to provide sufficient documents for us to verify this point before you will be permitted to make a withdrawal.

11. Payment Transactions and Payment Fraud by You

1. You are fully responsible for paying all monies owed to us. You agree that you will not make or attempt to make any charge-backs, and/or deny or reverse any payment that you have made and you hereby agree that you will reimburse us for any charge-backs, denial or reversal of payments you make and any loss suffered by us as a consequence of this. We may cease to provide the Services or withhold payment to certain users or to users paying with certain debit cards in accordance with the terms of this User Agreement.
2. 888 UK Limited will process your payments and handle your funds. UK Regulated Lim will appear on your payment statements, as applicable. Subject to regulatory requirements, we may, from time to time, without notice, use any other company within our corporate group to provide such services.
3. We may use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the Services.
4. Where we have reasonable suspicion that a fraudulent payment is being made or received, including use of stolen debit cards, or any other fraudulent activity (including any charge-back or other reversal of a payment), we reserve the right to close a user's account and terminate the User Agreement, reverse any pay-out made and recover any winnings. We shall be entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or otherwise unlawful activity, and may employ collection services to recover payments. We shall not be liable for any unauthorized use of debit cards, irrespective of whether or not the debit cards were reported stolen other if required by laws and regulations which apply to us. We reserve the right to charge you fees for handling your deposits and withdrawals to and from your account as shall detailed in the 'Cashier'.
5. We may block or close your account if we have reasonable grounds to believe you have used or attempted to use someone else’s payment method and that person has entered into a self-exclusion agreement with us.

14. Complaints and Disputes

Raising a Complaint – Stage 1

1. If you wish to make a complaint, you can raise it with our customer service department by contacting them via live chat. Where possible, please provide us with all the relevant information or evidence reasonably required to review your complaint. Please note, you are required to fully outline your complaint and provide reasons and the outcome which you seek. If you do not do so, we may not be able to consider your complaint. Please note that we do not accept complaints made via social media.
2. Our customer service department will acknowledge receipt of your complaint and will then review your complaint and provide you with its decision within 24 hours of having received it and/or it may be escalated to Stage 2. In addition, if you are dissatisfied with the response, you may also escalate to Stage 2.

Escalating a Complaint – Stage 2

1. If you do not agree with the decision, you can contact our Second Opinion Team to escalate your complaint. Please note, you cannot proceed to Stage 2 without completing Stage 1. You can do so by contacting us here: secondopinion@888casino.com, secondopinion@888poker.com, secondopinion@888sport.com or secondopinion@777.com (as applicable). You should provide the Second Opinion Team with full details of your complaint and, where possible, any relevant evidence that they may reasonably require in order to assess your complaint and review the customer service department’s initial decision. We do not offer refunds on a gesture of goodwill basis or as compensation, following the closure of accounts, for our customers’ loss of potential future winnings.
2. The Second Opinion Team will review your complaint and (provided you have cooperated with our complaints process in a timely manner) will provide you with a decision within 8 weeks of our receipt of your complaint. The Second Opinion Team’s decision constitutes our final decision on the matter and the end of our internal complaints procedure. If you raise a complaint with us more than six months after the event that the complaint relates to occurred, we may not consider it (but this does not, of course, limit your right to bring a legal claim against us pursuant to the ‘Governing Law’ section below or to refer a dispute to eCOGRA as further set out below).
3. Final Response to your Complaint
   Once you have completed the complaints journey and have been provided with a final response, if you still remain dissatisfied, you may refer to your civil remedies:
   1. Alternative Dispute Resolution – eCOGRA
   2. UKGC – UK Gambling Commission

15. Account Closure and Termination

1. The User Agreement shall come into force immediately upon your completion of the registration process with us and shall continue in force unless and until terminated in accordance with its terms.
2. We may terminate the User Agreement and close your account immediately upon giving you notice to the email address which you have supplied us with (provided that such e-mail address is a valid email address) if:
   1. for any reason we decide to discontinue provision of the Services in general;
   2. you have breached any of the terms of the User Agreement;
   3. your use of the Services has not been in accordance with the User Agreement;
   4. we reasonably believe that your account is associated with any account that has been terminated for material breach of the User Agreement or blocked for any reason (including due to suspected fraud, collusion or cheating); or
   5. where we have reasonable suspicion, that your account is associated with any account that has been identified as suspected fraud.
3. Unless otherwise provided in the User Agreement, on termination of the User Agreement any balance in your account will be returned to you within a reasonable time of your request.
4. You may terminate the User Agreement and close your account at any time by contacting us via live chat relevant to a White Label Brand Partner. Such termination of the User Agreement shall take effect upon the closing of your account (including username and password), which shall occur within 7 calendar days after receipt by us of your email on our servers in Gibraltar. You will remain responsible for any activity on your account between sending us such email and the closing of your account by us.
5. On termination of the User Agreement:
   1. you shall stop using the Software and the Services;
   2. you shall pay all amounts due and owing to us;
   3. you shall remove and permanently delete the Software from your computer equipment and destroy all related documentation in your possession, custody, power or control; and
   4. neither party shall have any further obligation to the other, except as otherwise provided in the User Agreement.
6. The right to terminate the User Agreement and to close your account given by this section shall not stop you or us from exercising any other right or remedy in respect of the breach concerned (if any) or any other breach.
7. If you have chosen to self-exclude yourself from our platform, we will close all accounts identified as belonging to you, in accordance with our Responsible Gaming Policy. However, if you choose a temporary “Take a Break” period, your account will be closed only at the requested In House Brand or White Label Brand.
8. If you have previously had any issue with gaming addiction, financial difficulty, or any other such issue accounted for under our “Responsible Gaming” procedure, you must not use our Software or Services or open new accounts with us or with any of our In-House Brand, White Label Brand partners or with any other company within our group of companies whilst such issue persists.

20. Exchange Rates

1. Jackpot and other promotional amounts may be displayed on the Site in one currency but actually paid to you in another currency. All currency conversions executed by us for the purposes of allowing you to deposit and cash-out money from your account shall be executed by us at an exchange rate sourced from https://www.xignite.com (with such rates being regularly updated throughout the day). A margin may be charged which is comparable with commercial rates offered by banks and card companies.

25. Provisions Relating to Jackpot Winnings, Live Casino, Poker, Live Poker and Sports Betting

1. Jackpot Winnings
   Jackpot prizes shall be awarded to the winners only after being validated.
2. Live Casino
   In order to play on our Live Casino a player must meet the following minimum hardware, software and connection requirements:
   • Hardware:
     • 2.5 GHz Intel Pentium III or 100% compatible
     • 1 GB RAM
     • Keyboard, mouse
   • Software:
     • Microsoft XP SP2 or higher
     • SVGA graphics card capable of 800 x 600 resolution or higher
     • Internet Explorer 8.0, Mozilla 2, Chrome 1/0/0154, Safari 3.0 or later
     • Adobe Flash Player 9
   • Connection: 256 kbps
   Please note that we may discontinue support for outdated versions of the hardware or software mentioned above.
   You hereby agree that in the event that the Live Casino is disconnected due to hardware, software and/or connection configurations not listed above, we shall be under no obligation to refund such player and we will not be responsible for any loss, including loss of winnings, which may result.
3. Poker
   1. All bets placed by you in relation to multi-player poker games are bets placed with other users and not bets placed with or against us. We do not assume any risk whatsoever for bets placed between you and any other user of the Service.
   2. Please note that in relation to any peer-to-peer games or any other games, you may not use any tools or software other than: (i) tools that provide you with basic game statistics and information that could be useful to beginners, such as hand strength and pot odds indication, (ii) tools which provide you with basic-level advice about the game such as opening hand charts, (iii) tracking software that calculates and displays in-game statistics which are intended to help you organise the information that you already have access to as a player at that specific table, and (iv) tools that improve your experience without influencing the game itself or providing any advice (for example enhanced display, keyboard shortcuts and improved visibility), (collectively 'Permitted Aids'). For the avoidance of doubt, section (iv) shall not include any software program or external aid which, in our opinion, enables you to find a seat at a poker table or automatically seats you at a poker table.
   3. You may not use any software program, robot or external aid, which is endowed with artificial intelligence or which is not included in the Permitted Aids list (set out in section 25.3.2 above) (regardless of whether you are actually using the Software). Examples of such prohibited tools, software and external aids are: (i) tools and services that allow for any type of collusion between players, such as showing cards, (ii) tools that assist players to select games in accordance with player identity, (iii) tools or websites that reveal and share information about other players against their will, such as game statistics and overall earnings, (iv) any type of tool that performs any action on behalf of a player at the table, (v) any tool or program that collects information about other players at the tables in the player’s absence, (vi) any tool or program that provides game advice in real time based on the actions of the other players at the table; or (vii) any software program or external aid which, in our opinion, enables you to find a seat at a poker table or automatically seats you at a poker table (collectively “Software Aids”).
   4. Chip-dumping occurs when any player deliberately loses a hand in order to deliberately transfer his chips to another player. You may not be involved in an act of chip-dumping or attempted chip-dumping while using the Service.
   5. You may not repeatedly abuse the “Sit Out” feature or using such feature for excessive periods of time. The 'Sit Out' feature is only intended for taking short breaks between extended periods of play. It is not intended for use while no play is taking place at the table, or for waiting on players to join or leave the table.
   6. You understand and agree that all of our multi-player poker games are public and therefore may be reviewed and published by other players, either at the time of the game or afterwards.
   7. We provide multi-player poker games so as to provide a platform for users to play poker and to bet with each other using the Software. In consideration of this service we charge either:
      • a commission (known as a rake) which is calculated in accordance with the House Rules; or
      • a percentage of the 'buy-in' fee for tournaments. For Blast Tournaments, please see here.
   8. In the event of a poker fraud investigation we are under no obligation to accept any explanation provided for the receipt or use of fraudulent funds. If such an investigation is resolved, and your account is reopened, we may remove the amount of fraudulent funds from your bankroll.
   9. You are fully responsible for paying any and all monies owed by you to other users of the Service and to us. Any claim which you may have for payment of winnings in respect of losing bets placed by another user of the Service or with respect to any “deals” you have made with another user are against that other user and not us. We are in no way responsible to pay you if any user of the Service fails to pay his debts for whatever reason, or for taking any action whatsoever against such users. All disputes that arise between users of the Service, including those relating to payment fraud, are not our responsibility.
   10. In case of any investigation relating to suspected fraudulent behaviour with regard to poker play involving your account and any other players, we will investigate any such activity, and take any action we reasonably believe is necessary (including blocking said accounts and retaining any funds therein). We are under no obligation to provide details of the investigation and/or funds retained, or whether this has affected your account in any way. We will cooperate with any competent authority investigating such an incident, and funds will be retained by us, until we have received sufficient instructions from the competent authority to either unblock said accounts, or release any portion of the retained funds back to the accounts affected.
   11. In the event that you suspect that a player is colluding cheating or engaging in any other form of fraud please report this to us in accordance with our dispute resolution process detailed in Section ‎14.
   12. On a mobile or tablet device, you will only be able to play one poker game or tournament at one time.
   13. You agree that we may make the fullest use (including, without limitation, to reproduce, distribute, publicly display, publicly perform, edit, adapt, modify or make derivative works thereof) worldwide of the hands which you play in on the final table of major tournaments (which includes revealing the cards which were dealt to you that no other player could see), your avatar and your username on the Sites and on our and our affiliates social media accounts (including but not limited to Facebook, Twitter and YouTube) throughout the world in perpetuity and on a royalty-free basis. You hereby release us and the relevant third parties acting on our behalf from and against any claim, damage, liability, cost and expense arising from any claims for defamation or breach of any right to privacy, publicity or personality that you may have.
4. Live Poker
   1. In order to play at the live poker video tables, you will need to have a video camera attached to your computer and click on any table with the webcam icon in the poker lobby.
   2. Your participation in the live poker video table will be deemed to be your agreement for us to use your name, audio, likeness, image and country without the requirement for any payment and you hereby grant us the right to do so.
   3. You acknowledge and agree that we may film and photograph the poker tables as well as stream live videos from same on the Sites.
   4. Subject to your right under applicable law, you further understand and agree that by entering the live poker table any other players at the table will also be able to use and publish your image and audio without our control.
   5. Players who sit out in a live poker game will be removed from the video table in order to free up the seat for other players on the waiting list (if such waiting list is not empty).
   6. We may limit the number of players 'viewing' the live poker video tables and change such number from time to time.
   7. Your use of the live poker video tables is subject to the following rules:
      • You shall not make any statements or otherwise behave in a manner that is sexually explicit or grossly offensive, including any expressions of bigotry, racism, hatred or profanity around the table.
      • You shall not make any statements or otherwise behave in a manner that is abusive, which damages our reputation or harasses or insults to other players at the table.
      • You shall not make statements or otherwise behave in any manner that attempts to exploit the game for purposes of advertising or promoting any commercial or private interests.
   8. In the event that you breach any of the above provisions relating to misconduct at the live poker video tables, we shall have the right to remove you from the poker room or close your account and terminate the User Agreement in accordance with section 15.
   9. In addition, we have the right to deny prizes in promotions related to poker video tables to any entrants that we reasonably determine have breached any of the rules, including deliberately covering or obstructing the camera.
   10. Nevertheless, we shall not be responsible for any images posted on the webcams or for comments by our members thereon. We are not required to monitor such images and comments, or to inform you of any actions taken against a member once a complaint has been made.
5. Sports Betting
   1. Please carefully read the '888sport Sports Betting Rules'.
   2. As well as possessing the right to restrict your account including without limitation, restricting the amount you may deposit into the account, we reserve the right on a case by case basis, we may limit or refuse any bet, stake or other wager made by you or through your account on our sports betting products. For the avoidance of doubt, if your account is subject to maximum bet restrictions this may result in you being unable to use a free bet received as part of a promotion on a certain market(s).
   3. Where you place a bet on a sport which is regulated by a sports governing body included in Part 3 Schedule 6 of the Gambling Act 2005 or published on the Great Britain Gambling Commission's website (each a “Sports Governing Body”), in order for your bet to be accepted as a valid bet by us, you must not be in breach of any rules concerning irregular and/or suspicious betting or misuse of information relating to: (i) the applicable Sports Governing Body; (ii) any other professional body of which you are a member of; or (iii) your employers. If we suspect you are in breach of the foregoing, we may void the relevant bet.
   4. We or our affiliate within the 888 group of companies, as applicable, are a member of the International Betting Integrity Association ('IBIA'), a non-profit making organisation that monitors irregular betting patterns and possible instances of event manipulation. As part of that membership, we are a full participant in its early warning system which is geared towards identifying any such betting behaviour. In the event of a warning being received by us, we hold the right, in our absolute discretion, to: (i) suspend the offering of any event or series of events in any of its markets; and (ii) delay and/or withhold payment on any event or series of events in any of its markets, until the integrity of such event or series of events has been confirmed by the relevant sports federation via the IBIA.
      Further, in the case of active event manipulation being confirmed as having taken place on any event or series of events by the IBIA, acting in conjunction with the appropriate sports governing bodies, we have the right, in our absolute discretion, to suspend any bets placed on such events, either by any individual identified by the IBIA as having possessed insider betting knowledge or information or by any other individual who in our reasonable opinion is connected to, acting in conjunction with or in any way involved with such individual.
   5. We reserve the right to withhold payments or void any bet(s) with respect to an event or match, if we have reasonable suspicion or evidence that the following has occurred: (i) the integrity of the event has been questioned; (ii) the betting prices have been manipulated; or (iii) match or event rigging has taken place. Such evidence may include but not be limited to size, volume, or pattern of bets placed with us or its affiliates within the 888 corporate group on any Site operated by us or any of our affiliates.
   6. If we reasonably believe that any suspicious betting or wagering activity has occurred on your account, such account may be suspended by us until any relevant investigation is completed.

Last updated: September 2024