If you wish to speak to us in order to share any concern which you may have please click here.
If you are not concerned about your gambling behavior, but wish to close your account with the website, then you can request an account closure here. Any available balance may be withdrawn subject to the User Agreement. Should you wish to reopen the closed account, please contact our Member Support Team via live chat and we will assist you. You may also choose to register a new account with us.
If, at any stage, you become concerned about your gambling behavior, you can request a six month or above self-exclusion period. Should you choose to self-exclude from the websites operated by us, we shall terminate your account(s) to the extent detected by us, in accordance with the provisions of the User Agreement and the applicable regulation.
If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.
During a self-exclusion period, the suspended access will be enforced and irrevocable. If you wish to reactivate your account after the self-exclusion period has ended, (whether such period of self-exclusion has been applied thorough GAMSTOP or us) you must contact our Member Support Team via live chat to request reactivation of such account and there will be a one day cooling-off period before we are able to provide you access to your account. For the avoidance of doubt, there will be no such cooling off period with respect to any "Take A Break" period. We may also ask you to provide certain information to us before you are able to access your account again.
You have the option to self-exclude, to the extent detected by us, from all of the websites which can be found here, by clicking here or by contacting our Member Support Team via live chat.
For UK customers only: From 20 April 2023, any NEW self-exclusion request will be extended to any related accounts we identify that you hold with all 888/WH group brands (888casino, 888poker, 888sport, 777.com, William Hill and Mr Green). Please note if you already have another active self-exclusion agreement(s) with 888/WH group brands, as of August 26, 2023, we will extend the expiry date of all self-exclusions to the date furthest in the future.
Additionally, please be aware that if your account is not approved for regulation, you will need to verify your account by uploading the relevant documents prior to requesting to self-exclude with us.
You can also consider utilizing GAMSTOP as an alternative for self-exclusion. If you have requested to self-exclude prior to August 26, 2023, and your self-exclusion period has not expired, we will extend this self-exclusion to any other accounts we identify that you may have across all 888/WH group brands.
Should you require any further clarification, please refer to our FAQ section.
We urge you to contact our Member Support Team to ensure that the relevant accounts with us are suspended and to consider self-excluding from any online gaming operators with which you have an account.
You shall not be permitted to open or use a new account with any other site operated by us during your selected self-exclusion period, until such self-exclusion period has ended and you request that the relevant account is opened by you. In the event you are in breach of the foregoing, we shall be entitled to block any new account you open with another website operated by us, forfeit any funds therein, and we shall not be liable to refund to you any funds you may have wagered or won through such account.
Please note that your request to self exclude may take up to 48 hours.
We will take steps to remove your details from our marketing database within two days of your self-exclusion taking effect and will, as soon as practicable, take all reasonable steps to stop marketing being sent to you.
For information on the GAMSTOP self-exclusion scheme as well as other multi-operator self-exclusion schemes, please see: www.gamcare.org.uk/self-exclusion. Through using the multi operator self-exclusion schemes you may self exclude from more than one gambling operator.
Please note: If you accept push notifications on the open web, download any of our applications to your device from the Apple AppStore or directly from our website to your device and you accept to receive push notifications, we will not be able to block receipt of such notifications even if you choose to self-exclude or have "Taken a Break" from any website operated by the Company. The only way to prevent receipt of such notifications is by changing the settings on the device itself.
If you are unsure about requesting self-exclusion, ask yourself the four questions below:
- Is gaming interfering with your work or other responsibilities?
- Are you trying to make up for prior gaming losses?
- Are you recovering from an addictive disorder?
- Do you play under the influence of alcohol or other influences?
If your answer is yes to at least one of them, we recommend that you request self exclusion and seek professional help.
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